Cathy Boillot, Guest Relations Manager

Guest Relations Manager, Cathy Boillot orchestrates each detail with real finesse to make guests’ stays unforgettable.

Behind the legend of the Carlton Cannes, a touch of extra soulfulness makes all the difference. The customer experience is raised to the rank of a real art thanks to a passionate, dedicated team. Cathy Boillot embodies this emblematic approach. Since the year 2000, she has woven genuine, lasting bonds with each guest.

Over the years, close ties have been built: “Some guests return with their children who in turn discover our Grande Dame.” These relationships are explained by delicate attention to detail that guests find very touching. “We observe, guess and anticipate their desires; nothing is left to chance.” Cathy is convinced: the magic of the Carlton Cannes is explained by its capacity to arouse sincere feelings. Real care in their eyes, a smile when they leave… “You also need to surprise, create astonishment, leave an impression. And when our guests feel this irresistible desire to return, our mission is accomplished.”